Frequently Asked Questions
1
What are the RULES?
Thank you for asking! It is very important that everyone enters and exits our equipment in a safe manner and that the capacity limit is being met.
A full list of our rules will be given during booking, but the main rules include:
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No face paint / confetti / silly string / paper streamers
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No shoes
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No food/drink
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No pets
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No sharp objects
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No waterplay
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Adult supervision required
2
Are you insured?
Absolutely! We are fully licensed and insured. A copy of our insurance credentials can be supplied to you upon request.
3
Retainer fee (deposit)
We require a 50% non refundable deposit at the time of booking to reserve your event date. The second half balance of your rental is due 2 weeks prior to your event. View our cancellation policy here.
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4
Indoor or Outdoor?
We set up both indoors and outdoors (as long as the weather permits)! If outdoors, we ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. If your party is indoors, you must have enough ceiling clearance for bounce houses.
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P.S.
we follow guidelines regarding inclement weather policies as suggested by professionals in the inflatables industry and our insurance carrier. Therefore, in the event of bad weather we reserve the right to cancel at our discretion. We always recommend having a backup indoor location. Read full rain policy here!
5
What surfaces can be set up on?
A flat level surface is required. We can set up on turf, grass, concrete, and asphalt. We anchor our inflatables with sandbags or stakes for optimal safety. We cannot setup on dirt or any type of rocks. Please make sure the area is clean & free of debris, including sticks, rocks, sprinklers, and pet waste. Do not cut grass within 3 days of delivery.
6
Rental Cleaning
Yes! We thoroughly clean and sanitize our equipment after every use to ensure high safety and cleaning standard. We also complete a wipe down sanitization during delivery. Should you return our rentals with excessive dirt/grime/party decor mess, you will forfeit your $250 security deposit for additional cleaning.